Terms of Service

1. Who we are and what these Terms cover

TelePong is a customer-relationship platform for creator agencies: it brings live Telegram conversations (and, through a browser extension, OnlyFans conversations) of the accounts you manage into one managed workspace with team roles, content storage, payment tools and analytics. The service is provided by TelePong LLC (“we”, “us”, “TelePong”).

These Terms of Service (“Terms”) are a binding agreement between us and the business or individual entrepreneur that opens a workspace (“you”, the “Customer”). They apply to the website telepong.com, the application at app.telepong.com, the TelePong Telegram bots, the browser extension and every related service (together, the “Service”).

By signing in, creating a workspace, joining one as a team member or paying for the Service you confirm that you have read these Terms and agree to them, together with the Privacy Policy, the Acceptable Use Policy, the Billing & Refund Policy and, where you process personal data of third parties through the Service, the Data Processing Addendum. If you do not agree, do not use the Service.

2. Definitions

• Workspace — the organisation space you create in TelePong, including its settings, team, connected accounts, chats, content and records.
• Owner — the person who created the Workspace or was later given owner rights. The Owner acts on behalf of the Customer.
• Team Member — any person invited into the Workspace by the Owner or a manager (managers, chatters, finance staff and others), whatever their role or permissions.
• Connected Account — a Telegram account, a Telegram bot, a Telegram channel or an OnlyFans account that you link to the Workspace so that the Service can read and send messages, publish posts or process payments on its behalf.
• Fan — any person who communicates with a Connected Account or interacts with content, links, channels or payment flows managed through the Workspace. Fans are not users of the Service and have no agreement with us.
• Customer Content — everything you or your Team Members upload to or create in the Workspace: media in the vault, templates, notes, tags, rules, settings, and the messages sent and received by Connected Accounts.
• Platforms — Telegram and OnlyFans, including their terms, policies and technical limits. We are not affiliated with either of them.

3. Eligibility and business use

The Service is a business tool. You may use it only if all of the following are true:

• you are at least 18 years old and have reached the age of majority where you live;
• you use the Service for business purposes on behalf of an agency, studio, creator or similar business, and you have authority to bind that business to these Terms;
• you, your business and your Team Members are not subject to sanctions and do not use the Service from a sanctioned territory;
• the activity you manage through the Service is lawful where you operate, where your Team Members work and where your Fans are located.

Consumer-protection rules written for private individuals do not apply to the Customer relationship under these Terms, except where the law says they cannot be excluded.

4. Your account, workspace and team

Signing in

You sign in with Telegram Login. We receive the identifier, name, username and profile photo that Telegram shares; we never see your Telegram password or one-time codes. You may add a passkey as a second way to sign in. You are responsible for keeping your Telegram account, your passkeys and the devices you use secure, and for everything done under your sign-in.

Workspaces and roles

The Owner decides who joins the Workspace and what each role is allowed to do. The Customer is responsible for the actions of every Team Member as if they were its own: for the messages they send, the content they upload, the accounts they connect and the payments they take. Remove access promptly when someone leaves.

Accurate information

Keep the details of your Workspace and billing contact accurate. We may rely on the Telegram account that holds the owner role as the authoritative contact for the Customer.

Telegram Mini App

Some features open inside Telegram as a Mini App. Telegram’s own terms apply to that environment in addition to these Terms.

5. Connected Accounts and third-party Platforms

You may connect only accounts that you own or that their owner has expressly authorised you to operate for business purposes (for example a creator who has engaged your agency). We may ask for evidence of that authorisation at any time and may disconnect an account if it is not provided.

To operate a Connected Account the Service stores a session for it and, where you configure one, routes its traffic through a proxy server. You are responsible for the proxy servers you add and for their lawful use. We keep sessions under access controls and use them only to perform the actions your Team Members request and the automations you switch on.

The Platforms set their own rules on messaging volume, automation, content, payments and age. Using the Service does not exempt you from them. You alone are responsible for complying with the terms of Telegram and OnlyFans for every Connected Account, and for the consequences of a Platform limiting, suspending or closing an account. We do not control the Platforms, cannot guarantee that they will keep working with the Service, and may change or remove features when a Platform changes.

Payment features that run through a Platform (for example Telegram Stars received by your payment bot) are provided by that Platform under its own terms. We only display and account for such payments; we never hold your funds or your Fans’ funds.

6. Customer Content and Fan data

You keep all rights in Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, translate, transcribe, analyse and otherwise process Customer Content solely to provide, secure and improve the Service for you, to comply with the law and to enforce these Terms. The licence ends when the content is deleted from the Service, subject to the retention periods in the Privacy Policy.

Fan data (profiles, messages, media, payment history, notes, tags, link clicks and similar) is personal data of third parties that you process through the Service. For that data you are the controller and we are your processor; the Data Processing Addendum forms part of these Terms and governs that processing. You must have a lawful basis to process it, give Fans any notice the law requires and honour their rights.

You warrant that for every Customer Content item: you own it or have all rights and consents needed to use it as you do; every person who appears in it was at least 18 years old at the time of recording and gave informed, written consent to its use; you keep the identity and consent records that the law of your jurisdiction and the Platforms require; and it complies with the Acceptable Use Policy.

Where you use voice synthesis, you may only upload voice samples of a person who has consented in writing to the cloning of their voice for the purposes you intend. Voice models are tied to your Workspace and are deleted with it.

7. Acceptable use

The Acceptable Use Policy describes what must never happen on the Service. In short: no content involving minors or non-consenting people, no exploitation or coercion of anyone, no deception or fraud of Fans, no accounts you are not authorised to run, no spam or abuse of the Platforms, no attacks on the Service. A breach of that policy is a material breach of these Terms.

8. Trial, subscription and payment

Free trial

A new Workspace gets a free trial of 7 days with full access and no payment details. The trial does not convert into a paid subscription by itself; the Workspace simply stops working for connected accounts until you pay.

Fees

After the trial the Service is paid per Connected Account per month at the price shown at checkout (currently $30 per connected account per month, before any discount). You prepay a term of one, three, six or twelve months; longer terms and larger account counts may receive the discounts shown at checkout. Prices are in US dollars and exclude any taxes, which you are responsible for.

Payment methods

Payment is made in cryptocurrency through our payment partner, or from referral credit earned in the Service. Network fees, exchange-rate differences and the time needed for a transaction to confirm are outside our control. Details, including what happens with underpayments, are in the Billing & Refund Policy.

Referral and promotional credit

Referral rewards and promotional discounts are granted at our discretion, can only be spent on the Service, have no cash value and may be withdrawn if obtained through abuse (for example self-referral or fake workspaces).

Non-payment

When the prepaid term ends and no new payment is received, the Workspace is suspended: Connected Accounts stop syncing and Team Members lose access until a payment is made. Data is retained for the period stated in the Privacy Policy and then deleted.

Price changes

We may change prices with at least 30 days’ notice in the application or by message to the Owner. A change never affects a term you have already prepaid.

9. Automated features and AI

The Service includes automated features: machine translation of messages, speech-to-text for voice messages, automatic detection of payment details and risky content in outgoing messages, automatic replies and call answering, scheduled posting, mass messaging, audience rules and voice synthesis. Some of them use machine-learning models hosted by us or by third-party providers listed in the Privacy Policy.

Automated outputs can be wrong, incomplete or inappropriate. You decide what is sent to Fans and what is published; review automated output before relying on it, and configure automations so that they comply with the law and the Platforms’ rules. We do not use your Customer Content to train models offered to other customers.

10. Visibility inside the Workspace

By design the Service gives the Owner and the roles the Owner chooses visibility over the work done in the Workspace: who sent, edited or deleted which message, what was uploaded, which payments were recorded, which links were sent, working time on shift and similar records. Fans’ contact details can be masked from some roles.

You are responsible for informing your Team Members about this visibility, for having a lawful basis for it under employment and privacy law where they work, and for using such records fairly. We make the records available to you; we do not monitor your team for our own purposes.

11. Intellectual property

The Service, its software, design, documentation, trademarks and all improvements belong to us and our licensors. You receive a limited, revocable, non-exclusive, non-transferable right to use the Service for your business during a paid or trial term, in accordance with these Terms. You may not copy, modify, reverse-engineer, resell, sublicense or build a competing product from the Service, except where the law allows it regardless of this clause.

If you send us ideas or feedback, we may use them without obligation to you.

12. Suspension and termination

By you

You may stop using the Service at any time and delete your Workspace from its settings. Deletion starts a short grace period during which it can be cancelled; after that the Workspace and its data are removed as described in the Privacy Policy. Prepaid fees are not refunded except as set out in the Billing & Refund Policy.

By us

We may suspend or terminate access to all or part of the Service, with or without notice, if: you breach these Terms or the Acceptable Use Policy; we receive a credible report of illegal content or exploitation; a payment is missing, reversed or fraudulent; a Platform, payment partner or authority requires it; or continued service would expose us or others to legal or security risk. For breaches that can be cured we will normally notify you and give you a reasonable time to cure, unless the breach involves minors, non-consensual content, fraud or an active security threat.

Effect

On termination your right to use the Service ends, Connected Accounts are disconnected, and sections that by their nature should survive (including 6, 11, 13–17) continue to apply. Where termination is not caused by your breach, we will give you a reasonable opportunity to export Customer Content before it is deleted.

13. Availability and changes to the Service

We work to keep the Service available and to recover quickly from incidents, but we do not promise uninterrupted or error-free operation. Maintenance, incidents, Platform changes, proxy failures and restrictions applied by the Platforms to your accounts can all interrupt the Service. Features marked as beta or experimental may change or disappear without notice.

We may improve, change or retire features. If a change materially reduces core functionality you have prepaid for, you may terminate and receive a pro-rata credit for the unused term.

14. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that automated features will catch every risky message, that Platforms will not restrict your accounts, that translations will be accurate, or that the Service will meet revenue expectations.

15. Limitation of liability

To the fullest extent permitted by law, neither we nor our affiliates, officers, employees or contractors are liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Service, even if advised of the possibility. This includes losses caused by Platform restrictions on your accounts, by actions of your Team Members or Fans, and by third-party providers.

Our total liability for all claims in any twelve-month period is limited to the fees you paid us for the Service in that period. Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

16. Indemnity

You will defend, indemnify and hold us harmless from claims, losses, fines and expenses (including reasonable legal fees) arising from: Customer Content; your or your Team Members’ use of the Service; your breach of these Terms, the Acceptable Use Policy or the law; your breach of the Platforms’ terms; and claims by Fans, creators, Team Members or authorities relating to your business.

17. Governing law and disputes

These Terms are governed by the laws of the country in which the operator is incorporated, without regard to conflict-of-law rules. Before starting any proceedings you agree to write to [email protected] and give us 30 days to resolve the matter informally. Disputes that cannot be resolved that way are submitted to the courts of the same jurisdiction, except that either party may seek injunctive relief anywhere to protect intellectual property or confidential information.

18. Changes to these Terms

We may update these Terms. Material changes are announced in the application or by message to the Owner at least 7 days before they take effect; changes required by law or needed to address a security or abuse issue may take effect immediately. The effective date at the top always shows the current version. Continued use after the effective date means you accept the updated Terms.

19. General

These Terms, with the documents they reference, are the entire agreement between us about the Service. If any part is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor of our business. Notices to you may be given in the application or to the Telegram account holding the owner role. Where a translation of these Terms differs from the English version, the English version prevails.

20. Contact

Operator: TelePong LLC.

Legal notices and questions about these Terms: [email protected]. Support and billing: [email protected]. Reports of illegal content or exploitation: [email protected].