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1. In short
TelePong is a prepaid business subscription. You try it free for 7 days, then pay in advance for a term of one to twelve months, per connected account, in cryptocurrency or from referral credit. Because the Service is activated immediately and is sold to businesses, refunds are limited to the situations in section 5 — mostly our mistakes and payment errors. Credit to your workspace balance is our default remedy where a refund is justified.
2. Free trial
Every new workspace receives 7 days of full access without entering any payment details. The trial does not convert into a paid plan on its own and nothing is charged automatically: when it ends, connected accounts stop syncing until you make a payment. One trial per business; we may refuse or end trials opened to evade this rule.
3. Pricing and billing
- Unit. The price is per connected account per month, as shown at checkout (currently $30 before discounts). Bots and channels attached to a connected account are not billed separately.
- Terms. You prepay 1, 3, 6 or 12 months for the number of accounts you choose. Longer terms and larger numbers of accounts receive the discounts displayed at checkout before you confirm.
- Adding accounts mid-term. If you connect more accounts than you paid for, the extra accounts need a payment for the remainder of the current term; checkout shows the exact amount.
- Removing accounts mid-term. Disconnecting an account does not shorten the term or create a refund; the paid slot stays available for another account until the term ends.
- Currency and taxes. Prices are in US dollars and exclude VAT, sales tax or similar taxes, which are your responsibility if they apply.
- Invoices. Every payment appears in the Billing section with its amount, term and status; a receipt from the payment partner is available from the same place.
4. Paying in cryptocurrency
Payments are collected by our cryptocurrency payment partner. At checkout you receive an invoice with a wallet address, the amount in the coin you selected and a time window to pay. Please note:
- Network fees are paid by you on top of the invoice amount; send enough for the full amount to arrive.
- Confirmation time depends on the network. Your term starts when the partner confirms the payment, not when you send it.
- Underpayments. If less than the invoiced amount arrives, the term is not activated. Write to support with the transaction identifier: we will either ask you to top up the difference or, if the shortfall is small, activate the term and record the difference against your next payment.
- Overpayments. Any amount above the invoice is added to your workspace balance and applied to your next payment; it is not returned as cash.
- Expired invoices. If you pay after the invoice window closed, the payment is not matched automatically. Contact support with the transaction identifier; we match it manually, usually within two business days.
- Wrong network or coin. Funds sent to the wrong network or in an unsupported coin may be unrecoverable. We will try to help but cannot guarantee recovery and are not responsible for the loss.
- Exchange rate. The coin amount is fixed when the invoice is created. Rate movements after that are neither charged nor refunded.
Referral credit and promotional discounts are applied at checkout before the invoice amount is calculated. Credit has no cash value and cannot be withdrawn.
5. When we refund or credit
Write to [email protected] within the stated window and we will refund or credit the payment if:
- Duplicate payment (60 days). You paid the same invoice twice, or paid two invoices for the same term by mistake. The duplicate is credited to your balance or, on request, refunded.
- Service not activated (14 days). Your payment was confirmed but the term did not activate, and we could not fix it within three business days of your report.
- Our error (30 days). We charged an amount that does not match what checkout showed, or applied the wrong discount or term.
- Extended outage. If the Service is unavailable to your workspace for more than 48 consecutive hours for reasons within our control, we credit the days lost, pro-rata.
- Material feature removal. If we remove core functionality you prepaid for, you may terminate and receive a pro-rata credit for the unused term, as set out in the Terms of Service.
Where a refund is approved, it is sent to the wallet the payment came from, in the same coin, less network fees, within 10 business days. If that is technically impossible (for example an exchange deposit address), it is issued as workspace credit.
6. When we do not refund
- change of mind, reduced usage or an unused part of a prepaid term;
- accounts you disconnect, lose access to, or that a Platform restricts or closes — Platform actions on your accounts are outside our control;
- proxy, device or network problems on your side;
- termination or suspension of your workspace for breach of the Terms of Service or the Acceptable Use Policy, for fraud or chargeback abuse, or for sanctions reasons;
- network fees, exchange-rate differences, or funds sent to a wrong address, network or coin;
- referral credit, promotional discounts and other non-cash balances;
- requests made after the windows in section 5.
7. End of term, suspension and cancellation
There is no automatic renewal: nothing is charged without a new payment from you. We remind the owner before the term ends. When it ends without payment, the workspace is suspended: connected accounts stop syncing and team members lose access, but nothing is deleted. Paying again reactivates the workspace with its data intact.
We keep the data of a suspended workspace for at least 90 days. After that we may delete it, with prior notice to the owner. You can also delete the workspace yourself at any time from its settings.
To stop using the Service you simply do not pay for a new term. Deleting the workspace does not refund the current term.
8. Payment disputes
Contact [email protected] first — most billing issues are resolved within a couple of business days. Include the workspace name, the invoice or transaction identifier, the date and the amount. We answer within 5 business days.
9. Changes
We may update this policy and our prices. Price changes are announced at least 30 days in advance and never affect a term you have already paid for.